Contact information

This website is operated by EMD E-Bikes (Elite Motion Dynamics).

If you have any questions, concerns, or require assistance with an order, you can contact us using the details below.

Business Name: EMD E-Bikes (Elite Motion Dynamics)
Location: Melbourne, Victoria, Australia
Email: [support@emdebikes.com.au]
Phone: [0417716506]
Business Hours: Monday – Friday, 9:00am – 5:00pm (AEST)

Customer Support

For all enquiries relating to:

  • Orders
  • Shipping
  • Returns & refunds
  • Warranty claims

Please contact us via email and include your order number where applicable. We aim to respond within 1–2 business days.

Important Information

  • EMD E-Bikes operates as an Australian-based online retailer.
  • Products may be shipped from partner warehouses within Australia.
  • All customer service, returns, and refund requests must be handled through EMD E-Bikes directly.